An award winning web-based system for management, delivery, reporting and auditing of care, extra care, and support services.
supporting you in supporting others
ECCO is for you if your organisation provides care or extra care services or gives commissioned support to the well-being of vulnerable people.
ECCO is being used by third sector organisations, housing associations, care, and extra care organisations to support over 10,000 clients with more than 750 different services configured in the software.
It is a comprehensive software package that is used to plan, deliver, manage, and report on all elements of support from acceptance, to planning, to delivery, and exit.
Supporting you for all care
and support services
“Transferring to ECCO has been a
collaborative, enjoyable experience."
Service Manager, Creative Support
From management and planning through to delivery...
One secure system used at all levels within an organisation - managers, auditors, planners, supervisors, carers, support workers to improve efficiency and performance through dependable and auditable real time delivery and management information.
Used on desk computers, laptops, tablets, and mobile phones with online and offline capability for continuous working.
Configured to your business, service practices and paperwork...
“We haven’t had to compromise with ECCO, documents can be converted so it’s completely bespoke.”
Service Development Manager, Creative Support
ECCO is a flexible system that is configurable to replicate your paperwork and match your workflows, services, and your care and support practices. Getting the system exactly right to give you exactly what you want, and how you want to use it, is our business.
And all this is done working in close partnership with you! We can get you up and running in a matter of a few weeks including the import of existing data to the system.
tailor made for you
In an environment where all personal data is accessed, processed and locked securely...
ECCO facilitates all elements of GDPR compliance in the handling of personal data. ECCO uses our proprietary 'Audit First ' system architecture. This feature not only meets the spirit of GDPR but also is a crucial step to "outstanding" in CQC audits.
Online and offline data encryption are standard and login features include strong password and 2 factor authentication technology.
Don't take our word for it.
This is what our customers are saying...
a fantastic facility...
Easy and intuitive to use
“We have been using ECCO software since 2012. Its clear graphical interface and intuitive work flow meant that ECCO was soon popular with our staff.” (The Bridge)
Flexibility and configurability
“The thing we liked about ECCO was the ease of adapting the system pretty quickly to new contracts and services." (Harbour housing)
Invaluable in competitive bidding
“ECCO has enabled us to evidence the support we are giving, more effectively support our clients and win new contracts.”
(North Devon Homes)
“We are impressed by the people at ECCO. They have expertise in the supported housing market, are able to interpret our needs and talk in plain English.” (Places for People)
What to do next?
go on, give us a call!
Just call 0333 321 1492 to answer any questions or to request a face to face demo or a webinar.
The key to any decision is "what does it cost?" What you pay is dependent on the number of users and the type of care and support as well as some optional modules.
There are no hidden charges. Only one fixed licence fee is quoted to include configuration, full training, cloud hosting and 24/7 web support.
"The customer service skills are second to none, always so responsive – it is so refreshing to receive such a personal service from a tech company."
Business Development and Project Manager, Harbour Housing
The awards that matter most are the compliments from our many satisfied customers, but we are also proud to have received this award for "best care & support services software" for two years running.