welcome to ecco solutions

ECCO is an auditable web-based system for the management, administration, delivery and reporting of care, extra care and support services.


ECCO has been designed to record and evidence all the stages of delivering support or care to vulnerable clients against commissioner requirements. From application to exit, all interventions including referral, allocation, support, review, risk management and exit is captured and reported in real time. Being web-based enables support staff to work in the community and our offline feature allows uninterrupted access to the system even when the system is lost. The evidence gathered can be used to support a Social Return on Investment (Cost Benefit Analysis) report.


ECCO enables a client centred support plan to be configured to match the precise requirements of any organisation. Group activities, client wellbeing and all tangible outcomes are collected and reported on. Client history from application to exit shows any and all interventions and how they are delivered (phone, one to one, client review, group support, client survey etc). The system can be used to generate reports on activities that are not funded but can be used to support added value reports. Our hierarchical log-in feature enables client access to their personal support plan — either in a read-only capacity or to add comments. Clients or client families can access the system to comment on the service, take part in surveys and generally stay involved in the support delivery if the organisation wants to allow the access.


The client outcomes chosen by any provider will depend on the commissioner requirements therefore each service is configured according to the outcomes and interventions the commissioner is funding. Reports on successful interventions and work undertaken toward them is recorded and are available in real time.

what is ECCO?

ECCO is a platform that currently provide easy to use and effective auditable management, delivery and reporting solutions for organisations providing services in the home care, extra care, supported living/accommodation and community based support sectors. We currently work with Charities, the Not for Profit Sector, Private Enterprise, Local councils, and various statutory funded services. ECCO is based on a software mobile platform that allows it to be configured for each service to ensure that all outcomes and outputs are captured, and to record the specific methodology used. The software is currently being used by over 700 different services supporting more than 10,000 clients. Some of the services include:


  • learning disabled
  • domiciliary care
  • all services for the aging population
  • probation
  • mental health
  • physical health
  • COVID-19
  • domestic violence
  • complex needs
  • extra care
  • training, skills development, and work-related activities
  • youth homelessness
  • care leavers
  • assisted living
  • chemical substance abuse
  • elderly care

ECCO core features

ECCO can be configured to meet a wide range of customer requirements including:

  • referral management
  • needs and risk assessments
  • support and care plans
  • people allocation
  • incidence reporting
  • threat management
  • support plan
  • star plan
  • management audits and reports
  • exits
  • customer surveys
  • staff allocation and rostering
  • invoicing and payroll
  • integration to 3rd party software
  • mobile online/offline working

ECCO software architecture built on ‘audit first’ principles facilitates auditing, team communications, the management of tasks, forensic investigations, and gives a better user experience.


ECCO is fully compliant with the General Data Protection Regulations (GDPR) which came into effect on 25 May 2018 as it applies to all organisations, including charities and voluntary organisations, that process personal data.

“ecco solutions ltd understand the significance of changes in GDPR legislation for the social care sector. They have worked in genuine partnership with us to evolve the software, in order for us to be confident in meeting our GDPR requirements.”

– Creative Support


Developing browser technologies have enabled us to expand the scope of ECCO’s off-line capability. The end user does not have to login to an APP, but can continue working seamlessly when the WIFI signal is poor or non-existent. This means an organisation’s staff can work on smart phones and tablets etc. without a SIM card, giving large cost savings for those that might have hundreds of community-based employees.

Our customers are confident that their data is secure in light of ECCO’s sophisticated encryption technology. These developments have enabled organisations to adopt a BYOD (Bring Your Own Device) policy and so reduce expenditure on costly hardware.

ECCO customers include:

what ECCO users say…

We have been using ECCO software since 2012. Its clear graphical interface and intuitive work flow meant that ECCO was soon popular with our staff.

Our services include:
• Housing Related Floating Support Service
• Housing Advice Service
• Single Access Point for 16/17 year olds (following the Southwark Judgement)
• talk²sort (Mediation Service)

During that time ECCO has enabled us to, evidence the support we are giving, more effectively support our clients and win new contracts.

We currently contract with a variety of commissioners including (but not exclusively) Children in Need, Tudor Trust, Lloyds TSB Foundation, Tier 1 and Tier 2 local authorities plus others. From a management perspective it is difficult to see how we could have delivered our new services without it.

The potential efficiency savings are considerable as we have moved to a largely paperless system and our staff have been able to spend more time delivering outcomes with relevant information always to hand. We have, I believe more than covered the cost of the licence fee.

Paul Snape

Business Support Manager, The Bridge

ECCO staff ensured the software worked for us, and as a consequence we are confident we will remain at the forefront of service delivery. Our use of the software will support future bids as ECCO seems well able to cope with the ever changing government agenda. Furthermore ECCO has enabled us to use the latest developments in internet based technology.

Debbie Szydlowski

Supported Housing Manager, North Devon Homes

After our evaluation process we had no difficulty in deciding to use ECCO solutions software for our Individual Support services. ecco was our first choice supplier and system when comparing each against one another.

ECCO is user-friendly and has a great visual look. Our customers felt they could be more involved in their support plan, even completing the details themselves on the system. ECCO has an intuitive workflow and appears well able to support future requirements such as personalisation. As the system collates information this will make producing evidence/statistics/outcomes much easier and the possibility of linking up with relevant services through the system (Supporting People, Local Authorities, Referring Agencies) will simplify multi-agency working. We are impressed by the people at ECCO. They have expertise in the supported housing market, are able to interpret our needs and talk in plain English.

Senior Procurement Manager, Places for People

We had used ECCO for over two years to support delivery of our Employment Support Service and Travel Training Service, however our new Managing Director who had previous web-based system experience wanted to introduce an electronic system throughout all services.

After much research and discussion with ECCO and other workflow, the decision to roll ECCO out multi-agency. This was due the flexible nature of the system, the ability to add or remove services with little notice and even change the flow and outcomes collected.

Hannah Navarro

Independence and Opportunity Manager, Croydon Care Solutions

ECCO pricing

The price for ECCO is dependent on the number of users or logins anticipated and the modules for your business. For a quotation please contact support@eccosolutions.co.uk or phone Jo Eaton on 07765 027 423.

The price quoted will be a monthly or annual licence fee that includes everything: configuration changes, new services, installation, training, hosting and continuous online support. This makes it easy for financial accountability and budgeting as there are no additional charges.

ecco solutions – the company

ecco solutions specialises in providing web-based software to organisations that support vulnerable individuals either in community or in living accommodation, as well as to those that provide elderly care and/or extra care in care homes or in residences. Our senior staff have between them extensive experience of large scale web-based applications, the support services sector, and supported housing in particular. The company is established as a limited company in the United Kingdom and is funded and owned by its directors.

the ecco team

Colin Hamer


Colin was for seven years Chairman of North Cheshire Health Authority. He has also been Chairman of the Cheshire and Wirral Training Consortium and Chairman of Opening Doors (a charity for the homeless and vulnerable). Previously he had been a director of large public and private companies. He has had many years’ experience of several large scale computer projects in the public and private sector.

Roy Kunar

Managing Director

Roy’s educational background is in Aeronautical Engineering at Imperial College where he gained his BSc and his PhD. Since leaving university, he has worked in computer modelling of physical and business processes and, for many years, as a consultant in the field of risk and safety management. The company that he started in 1988 was responsible for developing computer software for major insurance and reinsurance companies to price risks associated with major natural hazards. Roy also served as a non-executive director for a large housing association in the North West of England for 4 years. He has a passion for those that are in need of care and support and by joining the ECCO team, he brings this passion together with years of management, customer care and business experience.

Jo Eaton

Customer Accounts Manager

Jo studied at the University of Manchester gaining a BA degree in Criminology. Jo continued her education at Manchester Metropolitan University and was awarded an MA degree in Social Work and she qualified as a registered Social Worker. Jo went on to work for Refugee Action in Manchester and subsequently she joined the team at Creative Support before moving to ECCO.  Creative Support are a national charitable organisation. Jo gained invaluable experience in supporting vulnerable adults with mental health needs, learning and physical disabilities, autism and sensory support needs, and supporting older people through domiciliary and extra care services. Jo started as a Support Worker and progressed to being a Team Leader in mental health and learning disability services, then to a Quality Practitioner working across the whole range of services the organisation offers. Jo finished her time with Creative Support as a Business Development Manager, with a particular focus on the implementation of online systems. She has overseen the roll out of several online systems for the organisation, including rostering and electronic call monitoring, care management systems and referral monitoring systems.

Adam Hamer

Software Development Director

Adam graduated from Sheffield University in 2002 with both a B.Eng and M.Eng in software engineering. For his Masters degree he specialised in advanced web site design. He subsequently worked as a volunteer in a charity for the homeless before taking a post with a company in London which developed software for Supporting People stakeholders. Software development has always been Adam’s passion and he was responsible for the initial concept of ECCO and directing its subsequent development into an innovative product that meets the detailed needs of the markets we serve.

Hayley Evans

Customer Technical Support

Hayley joined ecco solutions ltd in an administrative role in 2012 and served as a personal assistant to the directors. Because of her technical ability, enthusiasm for the ECCO software and the training she received, she is now responsible for customer technical support.  Hayley has an in-depth knowledge of ECCO and manages Zendesk, Ecco’s web-based ticketed support system. She is also responsible for the configuration of ECCO for specific services and needs as requested by our customers.

Neale Upstone

Technical Director

Neale is a Cambridge University graduate in Electrical and Information Sciences. He has been a consultant with OpenCredo in London (international experts in Spring framework web-based applications) and has extensive experience of large scale software applications in the UK, USA, and Canada. His innovative and creative ability has been the source of the many of the distinguishing features that has made ECCO a market leader.


call us

07765 027 423


write to us

ecco solutions ltd Regus House Cinnamon Park Crab Lane Warrington WA2 0XP UK

email us


ecco solutions ltd is registered under the Data Protection Act (No. Z2273917) and on the NHS Information Governance Toolkit/Training Tool (No. 8HV41) for handling sensitive patient information and certified for its data handling procedures. The Information Governance responsible person for ecco solutions ltd is the Chairman Colin Hamer. All ecco solutions staff have signed the company Information Governance policy statement, which has been drawn up in accordance with NHS guidelines and is available on request.