welcome to ecco solutions
ECCO is an auditable web-based management information system for the delivery and reporting of care and support services
ECCO has been designed to record and evidence all the stages of delivering support or care to vulnerable clients against commissioner requirements. From application to exit, all interventions including referral, allocation, support, review, risk management and exit is captured and reported in real time. Being web-based enables support staff to work in the community and our offline feature allows uninterrupted access to the system even when the system is lost. The evidence gathered can be used to support a Social Return on Investment (Cost Benefit Analysis) report.
ECCO enables a client centred support plan to be configured to match the precise requirements of any organisation. Group activities, client wellbeing and all tangible outcomes are collected and reported on. Client history from application to exit shows any and all interventions and how they are delivered (phone, one to one, client review, group support, client survey etc). The system can be used to generate reports on activities that are not funded but can be used to support added value reports. Our hierarchical log-in feature enables client access to their personal support plan — either in a read-only capacity or to add comments. Clients or client families can access the system to comment on the service, take part in surveys and generally stay involved in the support delivery if the organisation wants to allow the access.
The client outcomes chosen by any provider will depend on the commissioner requirements therefore each service is configured according to the outcomes and interventions the commissioner is funding. Reports on successful interventions and work undertaken toward them is recorded and are available in real time
what is ECCO?
ECCO is web-based software is built to facilitate the management, reporting, and evidencing of any support or care service delivered by any organisation. We currently work with Charities, the Not for Profit Sector, Private Enterprise, and various statutory funded services. ECCO is based on a software platform that allows it to be configured for each service to ensure that all outcomes and outputs are captured, and to record the specific methodology used. The software is currently being used by over 250 different services supporting more than 7,500 clients. Some of the services include:
- learning disabled
- all services for the aging population
- mental health, including forensic mental health
- physical health
- acquired brain injury
- domestic violence
- complex needs
- domiciliary care
- training, skills development, and work-related activities
- youth homeless
- care leavers
ECCO core features
ECCO can be configured to meet service requirements:
- needs assessment
- risk assessment
- threat management
- support plan
- star plan
- customer surveys
- Social Return on Investment
- e-learning package
ECCO customers include:
what ECCO users say…
ECCO pricing structure
Our system is already built and ready to configure to your to your specific requirements. Our prices include:
- no up front fees
- ongoing comprehensive support
- manned support desk
ecco solutions – the company
ecco solutions specialises in providing web-based software to organisations that support vulnerable individuals — that is our total focus — we do nothing else. Our five directors have between them extensive experience of large scale web-based applications, the support services sector, and supported housing in particular.
the ecco team
Managing DirectorColin was for seven years Chairman of North Cheshire Health Authority. He has also been Chairman of the Cheshire and Wirral Training Consortium and Chairman of Opening Doors (a charity for the homeless and vulnerable). Previously he had been a director of large public and private companies. He has had many years experience of several large scale computer projects in the public and private sector.
Software Development DirectorAdam graduated from Sheffield University in 2002 with both a B.Eng and M.Eng in software engineering. For his Masters degree he specialised in advanced web site design. He subsequently worked as a volunteer in a charity for the homeless before taking a post with a company in London which developed software for Supporting People stakeholders.
Business Development DirectorMost recently Holly was Chief Executive of Sale and Altrincham Mencap after some time spent in a consultancy role implementing quality standards in the Support Services sector. Before that she was the Support Services manager with Golden Gates Housing (GGH) delivering a Tenant Support Service to their vulnerable tenants. Under Holly’s management GGH was one of the first to achieve an audited A status on the QAF for their work in this area. In addition, GGH achieved a ‘Three Star – Excellent’ award from the Audit Commission and the GGH Support Service featured in their best practice reports. Holly took up the GGH post after being a senior manager with a homeless charity where she was responsible for introducing QAF frameworks for Supporting People contracts. Holly has a B.A. in social housing, and has recently completed an SROI Practitioners course and currently working toward Assessor status.
Technical DirectorNeale is a Cambridge University graduate in Electrical and Information Sciences. He has been a consultant with OpenCredo in London (international experts in Spring framework web-based applications) and has extensive experience of large scale software applications in the UK, USA, and Canada.
Business Relations DirectorRoy has had many years experience in his own business and is currently also a non-executive director of a Housing Association in the north west. His specialist area has been corporate risk management.
SROI ConsultantDawn has for many years been a senior manager with a Local Authority both as a business analyst and project manager and is now an independent SROI consultant working closely with the ecco team.